Last updated: April 2026
Finds ("we", "us", "our") operates the Finds mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App. By using Finds, you agree to the collection and use of information in accordance with this policy.
If you do not agree with the terms of this Privacy Policy, please do not access the App.
Account Information: When you create an account, we collect your name, email address, username, profile photo, bio, and location.
Listing Information: When you create a listing, we collect the photos, title, description, category, price, condition, shipping details, and all other item details you provide (including era, style, material, colour, brand, origin, room suitability, and special tags).
Transaction Information: When you buy or sell items, we collect purchase details, offer amounts, shipping split preferences, courier selection, tracking numbers, delivery confirmations, and transaction history.
Payment and Financial Information: When you add a payment method or bank account for withdrawals, we collect card details, bank account details, and billing information. Payment processing is handled by Stripe, and we do not store your full card numbers on our servers. Stripe's privacy policy applies to payment data they process.
Identity Verification: We may collect identity documents for the purpose of verifying your identity in connection with payouts and regulatory compliance.
Communications: When you message other users through the App, we collect the content of those messages. When you contact our support team, we collect the content of those communications.
Reviews and Ratings: When you leave reviews or ratings for other users or events, we collect that content.
Scout Map Contributions: When you mark a find on the Scout Map, we collect the photo, title, description, approximate price, and location data you provide.
Stories Content: When you post photos or videos to your stories, we collect that media content.
Event Interactions: When you browse, rate, or review events (flea markets, vintage fairs, car boot sales), we collect those interactions.
Device Information: We collect information about the device you use to access the App, including device type, operating system, unique device identifiers, and mobile network information.
Usage Data: We collect information about how you use the App, including pages viewed, items browsed, searches performed, categories filtered, items liked, sellers followed, and time spent on the App.
Location Data: With your consent, we may collect precise location data from your device. This is used for the Scout Map feature (to pin finds at specific locations), to show you items and events near you, and to calculate shipping estimates. You can disable location sharing in your device settings at any time, though some features (such as Scout Map contributions) may require location access to function.
Log Data: We collect server logs that may include your IP address, browser type, referring/exit pages, and timestamps.
Payment Processors: We receive transaction confirmation and limited account information from Stripe in connection with payments and payouts.
Social Login Providers: If you sign in with Apple or Google, we receive your name, email address, and profile information as permitted by your settings with those services.
Shipping Partners: We may receive delivery status updates and tracking information from courier services in connection with orders.
We use the information we collect to:
Public Profile Information: Your username, profile photo, bio, location (city level), ratings, reviews, number of items sold, and follower count are visible to other users.
Listing Information: Item photos, descriptions, prices, and all listing details are visible to all users browsing the App.
Scout Map Pins: When you mark a find on the Scout Map, the photo, title, description, price, and location are visible to other users according to the visibility setting you choose (public, followers, or friends).
Stories: Photos and videos you post to your stories are visible to other users according to your privacy settings.
Transaction Information: When you complete a transaction, your name and delivery address are shared with the seller (for shipping purposes) and your name is shared with the buyer (for the seller's records). After a transaction, both parties may see each other's reviews.
We share information with third-party service providers who perform services on our behalf, including:
We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a law enforcement request.
If Finds is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via the App or email of any change in ownership or uses of your personal information.
We may share your information for other purposes with your explicit consent.
We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete or anonymise your personal information within 30 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes (such as resolving disputes, enforcing our agreements, or complying with financial recordkeeping requirements).
Transaction records and associated financial data may be retained for up to 7 years to comply with tax and accounting regulations.
Scout Map pins that have been marked as "Claimed" may be retained in anonymised form for analytical purposes.
Depending on your location, you may have the following rights:
To exercise any of these rights, contact us at contact@getfindsapp.com. We will respond to your request within 30 days.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS/SSL), encryption of sensitive data at rest, secure authentication mechanisms, regular security assessments, and access controls limiting who can access your data.
However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Finds is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe a child under 18 has provided us with personal information, please contact us at contact@getfindsapp.com.
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from the laws of your country. Where we transfer your data outside the UK or European Economic Area, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the relevant authorities.
The App may use local storage and similar technologies to enhance your experience, remember your preferences, and analyse usage patterns. We do not use advertising cookies or third-party tracking cookies.
The App may contain links to third-party websites or services (such as courier tracking pages). We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the App and updating the "Last Updated" date at the top. Your continued use of the App after any changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: contact@getfindsapp.com
Finds
United Kingdom
If you are not satisfied with our response to your enquiry or complaint, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection. You can contact the ICO at ico.org.uk.